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Koivukoski Terms of Use

Please read these terms of use carefully. By accessing my site or using my services, you acknowledge that you understand, agree, and are bound by these terms.

Effective date 20.10.2021


The owner and operator of this website and of Webstore is Kronowerk Oy (later Kronowerk), Annankatu 22, 00100 Helsinki, Finland, registered in the Finnish trade register under number 31105294–1. Kronowerk is the seller of the Koivukoski products offered at the rkoivukoski web site (referred to as “Products”), located at the address, later referred to as “Webstore”.

Section A consists general terms and Section B is declaring custom/bespoke items and deposit payments.



1. Applicability and acceptance of the Terms




These Sales terms together with any additional terms and information that may be provided to you for ordering Products (collectively “Terms”) are applicable to all orders and sale transactions for Products offered at the Webstore under the Kronowerk brand, any other brand from Kronowerk or its affiliates or any third-party brand sold at Webstore.

Any notices, disclosures, agreements and other communications relating to your use of the Webstore will be provided to you electronically. By accepting these Terms, you agree that such communications satisfy any legal requirement for communications to be in writing. These Terms do not affect (and should not be read to affect) your statutory rights, which cannot be waived or limited by contract.


These Terms constitute an agreement between you and Kronowerk, including its affiliates and suppliers (collectively “Kronowerk”, “we” or “us” as the context may require).


2. Orders


You can place an order and buy Products at the Webstore if you satisfy the conditions below: • you are at least 18 years of age; • you are the owner or authorized holder of a valid debit/credit card to pay for your purchases; and • you agree to provide your real name and truthful and complete address, phone number, email address, payment details and other required information.


The presentation of the Products in the Webstore does not represent a binding offer by Kronowerk but a request to the customer to submit a binding offer. Therefore, you agree that placing an order is an offer to buy the Products listed in your order and that such order shall be governed by these Terms. In addition, you agree that all orders must be accepted by Kronowerk before Products are shipped. We may choose not to accept orders for any reason or no reason.


Once you have placed your order you will receive an email from us with your order number and details of the items you have ordered and confirming that we have received your order. No contract will be entered between Kronowerk and you before we have sent you a shipment confirmation email which also confirms that your order has been accepted by Kronowerk.


After receiving shipment confirmation email, if you still want to return any Product you have purchased, please see section 5 of these Terms on returns. 


As our Product range is being constantly developed, Kronowerk does not guarantee the availability of any Product advertised on the Webstore. Kronowerk reserves the right, without liability or earlier notice to change, discontinue or make certain Products unavailable. 


Kronowerk retains a right to cancel your order in whole or in part in case some of the Products may not be delivered due to availability situation.


3. Prices and modes of payment


3.1. Prices and other charges


Except where indicated otherwise, the prices displayed for Products at the Webstore represent the full price listed on the Product itself in effect at the time of your order. These prices are VAT 0%. The amount of the value-added tax 24% will be added within EU.

The prices shown at the Webstore are applicable only to online shopping at Kronowerk reserves the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed. Our prices do include charges for delivery and handling and these are added on the quote.


Our standard price for delivery and handling within the EU is 110 euros (Posti, Priority Postal Parcel or FedEx). This charge will appear in the order confirmation email that we will send to you.

Our standard price for delivery and handling outside of EU (European Union) is 110 euros (e.g. FedEx). This charge will appear in the order confirmation email that we will send to you. For any delivery outside of EU, Finnish value added tax (may change from time to time) is subtracted from the prices. The applicable price of products is displayed at checkout before payment is made.


Please note. If the order is placed from a non-EU country, applicable duties, import fees, taxes and other charges are payable by you. You do agree and acknowledge that full payment of such fees, taxes or charges may be required for releasing the ordered products from customs on arrival. Kronowerk will not determine or collect the above-mentioned fees, taxes or charges.


3.2 Modes of payment


Kronowerk accepts the following modes of payment: bank transfer payments approved by Kronowerk. 

Kronowerk retains full legal title of ownership to the ordered Products until it has received your payment in full.


4. Delivery period and terms


The estimated shipping time is agreed with customer separately. 


We encourage you to examine the delivery package and received Products within a reasonable period after delivery and check that the delivered order is complete and that the Products are in good condition. In case the Products have been damaged in transportation or the delivery is incomplete, please contact us.


5. Returns and refunds


If you would like to return the product, please contact our customer service by email:


6. Amendments and rights of use


Kronowerk reserves the right, at its own discretion, to amend and modify these Terms, in whole or in part, at any time, with or without notice. All amendments to these Terms shall take effect on the date indicated as “effective date” at the top of these Terms. Any use of the Webstore following changes to the Terms shall constitute acceptance of the said changes.


Kronowerk shall also have the right, without notice and without liability for compensation, to restrict or withdraw access to Webstore, remove elements from Webstore from use or restrict the use of certain functions and services of Webstore, in whole or in part.


7. Limitation of liability


All content and information offered at Webstore is offered “as is”. Kronowerk aims at providing at Webstore accurate, comprehensive and up to date Product information. However, we recommend that you carefully read and follow the specific product information and instructions of use provided together with the Products. 


To the extent permitted by the respective applicable law, Kronowerk offers no guarantee as to the reliability of any advice, opinion, statement, or other information that appears on the Webstore or that may be shared through the Webstore. Kronowerk shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in Webstore.


To the extent permitted by the respective applicable law, Kronowerk offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility or suitability of the Products for your purpose, or guarantees concerning the functioning of Webstore or of its content. 


Kronowerk shall not be liable for the provision and accuracy of Product and sales information about the Products outside of Webstore, for example when the said information is provided by a reseller. 


8. Warranty   


Kronowerk warrants that during the Warranty Period, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulates otherwise.


8.1 Warranty period   


The Limited Warranty Period starts at the date of original retail purchase. The Warranty Period is two (2) years for Products unless otherwise specified.    


8.2 Exclusions and limitations.  


This Limited Warranty does not cover:


a) normal wear and tear such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing; printed materials and packaging; defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by Kronowerk; non-rechargeable batteries.

This Limited Warranty is not enforceable if the Item:

-has been opened beyond intended use;

-has been repaired using unauthorized spare parts;

-modified or repaired by unauthorized Service Center;

-serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Kronowerk;

-has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.


You must provide proof of purchase to Kronowerk warranty service.    


8.3 Limitation of liability  


To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Kronowerk shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Kronowerk knew of the likelihood of such damages. Kronowerk shall not be liable for delay in rendering warranty service.


9. Validity


If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the largest extent permitted by respective applicable law. This shall not affect or impair the validity, legality and enforceability of the remaining provisions.


10. Applicable law and place of jurisdiction


These Terms shall be governed and construed in accordance with Finnish law. 

Helsinki, Finland shall be the place of jurisdiction for all disputes arising out of or about these Terms. However, if you are not a commercially acting businessman but a consumer and your domicile is not in Finland, the determination of the place of jurisdiction may be subject to the statutory provisions of the country or state in which you maintain your permanent residence. Mandatory provisions of the country or state where you maintain your permanent residence at the time of conclusion of the contract remain unaffected by the aforementioned choice of law and place of jurisdiction clauses.


11. Customer Service


Our Customer Service will assist you with any questions relating to your orders at Webstore. You can contact our Customer Service by email or by post sent to Kronowerk, Customer Service, Annankatu 22, 00100 Helsinki, Finland.

SECTION B: Custom/Bespoke Order & Rework

Custom Order & KronowerK Rework Agreement

By purchasing a custom order or Kronowerk rework, customer agrees to the following:

Terms and Conditions for Bespoke Watch Orders


In the context of an agreement to make, sell and purchase, the term Bespoke refers to: an item of watch that is made to the client’s specific request, design plan, timeframe, instructions and purpose. It includes all resources, including intellectual property, required to make and complete the ordered item.


Bespoke and custom-made items (hereafter referred to as item/s) ordered through KronowerK and Koivukoski Watches (hereafter referred to as the Seller) are subject to the following conditions:

  1. Quotes for any item/s produced by the Seller are based on the cost of the required resources, including solid components, design services and time, at time of ordering. 

  2. Payment of a non-refundable deposit of either 50% of the finished cost, as quoted at time of order, OR the total cost of the resources required to complete the item/s (as agreed to by both parties) is required at time of ordering.

  3. Due to the time, resources and skills required to make item/s, in the event of a non-completed sale the client agrees that the non-refundable paid deposit will be used in its entirety by the Seller to recover the costs associated with the making of the client’s ordered item/s.

  4. The payment of a deposit is an agreement between the Seller and the client to make and provide the item/s as per the agreed job brief.

  5. The payment of a deposit is an agreement between the client and the Seller to purchase and complete payment for the item/s as per the agreed job brief and quoted cost/s.

  6. The Seller reserves the right to adjust the final cost of the item/s in response to market changes but agrees to limit this adjustment, if and as required, to no more than 20% of the original quoted cost.

  7. The Seller agrees to consult with the client in a timely fashion should an adjustment in price be required. The client agrees to respond and provide instructions to the Seller within one week (7 days) of receiving this advice.

  8. The Seller and client agree to regularly consult, if and as required, with one another during the manufacturing process.

  9. Any/all design change requests made by the client in regard to the finished item/s, will be at the client's cost.

  10. If the changes requested by the client were recorded and formed part of the original and agreed to design plan but can be shown to not be reasonably represented in the finished item/s, then the costs of these specified changes will be covered by the Seller. 

  11. In this context (clause 10) requested changes do not include replacement of gems and stones due to revised color preferences. All gems and stones will be selected prior to manufacture and inserted into the final item/s in good faith, by the Seller.

  12. The Seller agrees to take all reasonable care when using client-provided gems, in both set and un-set states, but does not guarantee nor insure against breakage or damage for any gems independently sourced for use in item/s.

  13. In the event of a breakage or damage occurring to a client’s own stones or gems, replacement stones and gems can/will be selected by the client in consultation with the Seller and final cost/s will be adjusted and agreed to, at that time, in writing.

  14. The Seller does not agree to use client-provided metals. Any cost adjustments resulting from the use of the clients own resources will be discussed as part of the design consultation and agreed to, in writing and by both parties, prior to accepting and starting the manufacture process for the item/s

  15. Both parties agree in principle that the Seller is the authority on resources and designs for the item/s and acts in good faith regarding any advice and/or technical knowledge given to the client as part of the design process.

  16. The client agrees that all designs, plans, ideas and images directly associated with the making of a bespoke item by the Seller remain the intellectual property of the Seller.

  17. The client agrees that all designs, plans, ideas and images associated with any item/s made by the Seller are exclusive property of the Seller and are subject to the standard legal protection and rights as intellectual property.

  18. The Seller agrees to treat the client's bespoke design as confidential and private, if and as requested, and during the manufacturing process.

  19. The terms of any/all privacy agreement/s between the Seller and the client are to be agreed to by both parties at time of ordering and on payment of the non-refundable deposit.

  20. Due to the costly and labor-intensive nature of bespoke and custom-make manufacturing, the Seller reserves the right to refuse to accept, or to cease working on, any order if the terms and/or the intent of this agreement are breached in any way by the client.

  21. The Seller understands their responsibilities as a trader and abides by the principles of Fair Trading.

  22. Both parties agree that this is a fair and binding terms of sale document as discussed and agreed to at time of order.

Terms of Use: Terms of Use
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